Dear Friends | Privacy Policy

Last Updated: 10/04/2023

Privacy Policy

My Dear Friends LLC ("we," "us," or "our") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and store the information provided by users ("you" or "your") when you access our mobile app and website (www.mydearfriends.org) when you contact our customer service team, engage with us on social media, or otherwise interact with us. By using these features, you consent to the collection and use of your information as described in this Privacy Policy. This Privacy Policy does apply to your use of the Services, regardless of your subscription or account type.

Personal information” is information that can be used to identify you, directly or indirectly, alone or together with other information. This information includes things such as your full name, email address, phone number, device IDs, certain cookies and network identifiers and other My Dear Friends data.

We operate the 'Dear Friends' mobile app, which is owned and operated by My Dear Friends LLC. We reserve the right to change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of the policy and, in some cases, we may provide you with additional notice (such as adding a statement to our application or website or sending you a notification). We encourage you to review the Privacy Policy whenever you access the Services or otherwise interact with us to stay informed about our information practices and the choices available to you.

1. Personal Information We Collect

We collect information when you register for an account, participate in interactive features, make a purchase, communicate with us via social media sites, request customer support, or otherwise communicate with us. The information you may provide includes your name, email, password, street address, payment method information, goals, previous meditation experience, moods and reflections you provide and other information about you included within your messages to us or otherwise provided via the Services. Some users also provide health-related information in connection with providing feedback or other messages to us, and we process that information consistent with the purpose for which it was provided. Ibn addition, our mobile app or website may use cookies or similar tracking technologies. Please refer to our Cookie Policy for more details.

2. Information We Collect from Other Sources

We may also obtain information about you from other sources, including transaction information from third-party app stores you use to install our app or purchase a subscription, and name and contact information from third-party calendar services. Additionally, if you create or log into your account through a social media service account, we will have access to certain information from that account, such as your name and other account information, in accordance with the authorization procedures set by that social media service. Finally, we may obtain information about you from publicly available sources, marketing and advertising partners, consumer research platforms, and/or business contact databases

3.Use of Information

We use the information collected from you for the following purposes: Provide, maintain and improve our Services, including debugging to identify and repair errors, and developing new products and services; Process financial transactions and fulfill orders; Send you transactional or other communication messages, such as receipts, account notifications, customer service responses, and other administrative messages;
Comply with the law, such as by processing transactional records for tax filings and other compliance activities;
With your consent, we may send you marketing communications and promotional offers that we believe may be of interest to you.

4. We use the information collected from you for the following purposes

We may disclose your personal information in the following circumstances and as otherwise described herein this privacy policy:
We may share your personal information with trusted third-party service providers who assist us in operating our business, improving our services, or conducting activities on our behalf. These third parties may include other companies or contractors. They are obligated to protect your information and only use it for the purposes we specify. We may disclose your personal information if required to do so by law or legal process including a court order, subpoena, or other lawful compliance requests in response to valid requests from public authorities to meet security or law enforcement requirements of state or federal law.

5. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee the absolute security of your information.

6. Data Retention

7. Children's Privacy

8. International Data Transfers

Your personal information may be transferred to and stored on servers located outside your country. We will take appropriate measures to protect your data during such transfers, consistent with applicable data protection laws. Please be aware that such laws may not provide equivalent levels of protection as your residence jurisdiction.

9. User Rights and Choices

You have the right to access, correct, delete, or export your personal data. To exercise these rights or manage your preferences regarding cookies and tracking technologies, please contact us at the address provided below.

10. Third-Party Links and Services

Our mobile app or website may contain links to third-party websites or integrate with third-party services. These third parties may have their privacy policies and data practices, and we are not responsible for them.

11. Data Subject Requests

If you have data subject requests, please contact us at the address provided below, and we will respond in accordance with applicable data protection laws.

12. Data Breach Notification

In the event of a data breach involving your personal information, we will notify you as is required by law.

13. Consent Mechanism

If we rely on your consent for specific data processing activities, you can provide or withdraw your consent through the settings at any time in the mobile app or by contacting us.

14. Legal Compliance

We are committed to complying with all relevant New York State and international privacy laws and standards.

15. Create Section

In our mobile app, we offer a unique "Create Section" where users can collaborate with a 1-1 writer to create custom meditations tailored to their preferences and needs. We understand the sensitivity of the data shared during this process, and we are committed to ensuring the security and privacy of your information. Below, we outline how we handle data within this section:

15.1 Purpose and Data Sharing

When you use the "Create Section," you will be prompted to provide specific information about the type of meditation you desire. This information is used solely for the purpose of creating a customized meditation experience for you. We do not share this data with third parties, and it is only accessible to the 1-1 writer assigned to your request.

15.2 Confidentiality

We take confidentiality seriously. Our 1-1 writers are bound by strict confidentiality agreements, ensuring that the information you share remains private and secure. They are only provided with the details necessary to create your custom meditation

15.3 Data Retention

We retain the data shared in the "Create Section" only for as long as necessary to fulfill your request and create your custom meditation. After the meditation is completed to your satisfaction, we securely delete the data.

15.4 Security Measures

We implement robust security measures to protect the data within the "Create Section" from unauthorized access, disclosure, or loss. These measures include encryption and access controls.

15.5 Consent and Communication

Your participation in the "Create Section" is entirely voluntary, and you have the option to withdraw your request at any time. We will communicate with you and the assigned 1-1 writer through secure channels within the app to ensure your data remains confidential.Please be assured that the "Create Section" is designed with your privacy and security in mind. If you have any questions or concerns regarding the handling of your data in this section, please don't hesitate to contact us using the information provided in Section 15 ("Contact Us").By using our mobile app and the "Create Section," you acknowledge and agree to the data handling practices outlined in this section and the overall Privacy Policy.

16. 1-1 Yoga Sessions via Zoom

Within our mobile app, we offer personalized 1-1 yoga sessions conducted through Zoom, allowing you to connect with qualified yoga teachers. Your privacy and data protection during these sessions are of utmost importance to us. This section outlines how we handle data in this context:

16.1 Purpose and Data Sharing

When you schedule or participate in a 1-1 yoga session, the app may facilitate the sharing of your information, including your name and contact details, with the assigned yoga teacher. This information is shared solely for the purpose of scheduling and conducting your yoga session and is not used for other purposes or shared outside of the Zoom platform. We comply with all HIPPA regulations with respect to sharing your medical information.

16.2 Zoom Privacy and Security

Please be aware that the actual yoga sessions are conducted through Zoom, and as such, Zoom's own privacy policy and security measures apply during these sessions. We recommend reviewing Zoom's privacy policy and terms of service to understand how they handle your data during video conferencing sessions.

16.3 Consent

Your participation in 1-1 yoga sessions via Zoom is voluntary, and by scheduling or participating, you consent to the sharing of necessary information with the yoga teacher for session coordination. You also acknowledge that Zoom's privacy practices govern the data shared during the video session

16.4 Data Retention

We do not retain any data from the Zoom sessions beyond what is necessary for scheduling and coordination purposes. Any data shared within Zoom's platform is subject to Zoom's data retention policies.

16.5 Security Measures

We take measures to secure the information shared within our app for scheduling purposes. However, please be aware that the security of data during the actual Zoom session is the responsibility of Zoom, and you should follow their guidelines for safe and secure participation.

16.6 Contact Us

If you have any questions or concerns regarding the handling of your data during 1-1 yoga sessions via Zoom or any other aspect of our privacy practices, please contact us using the information provided in Section 17 ("Contact Us").
By scheduling or participating in 1-1 yoga sessions via Zoom, you acknowledge and agree to the data handling practices outlined in this section and the overall Privacy Policy.
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This "1-1 Yoga Sessions via Zoom" section within your privacy policy addresses the unique privacy and data protection considerations for these sessions, making it clear to users how their data is handled in this specific context.

17. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, the handling of your personal information, or any other matter related to the "Dear Friends" mobile app operated by My Dear Friends LLC, please feel free to contact us at: My Dear Friends LLC
25 Melville Park Road, STE 69
Melville, NY, 11747
Email: support@mydearfriends.org